Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.
- What type of products and services do you provide?
- How do I go about getting an estimate from you?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
- Why do the printed colors look different from the colors on my screen?
- What is the Pantone Matching System?
- What is a proof and why is it important?
- At what resolution should I save my photos and graphics?
- What is Adobe PDF JobReady?
- Tips on how to save your design files
- Tips on file format setups
- What is coated paper stock?
- What does personalization mean?
- What do I need to provide for variable data projects?
- Is white considered a printing color?
- What forms of payment do you accept?
- What is variable data printing?
- What are the ‘standard’ blueprint sheet sizes?
- Can you scan and save my files to a CD or flash drive?
We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website. If you do not see an item listed, just ask us! We accept custom orders. On the rare occasion that we are not a good fit, we can probably direct you to the right place for your job.
While you're on our website, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to provide an accurate quote is to give us a call and talk with one of our customer service representatives.
What file format should I use when submitting my electronic document for printing?
Print ready PDF is the most common and preferred file type. If you have another file type that cannot be converted to a PDF, send us what you've got and we'll help.
Once I submit the documents, how long will it take to finish my job?
Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not. To ensure the best color matching, we suggest using Pantone colors in your design.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
What is a proof and why is it important?
In printing terms, a proof is essentially a preview of what's to come once you approve the order. We print out a one-off copy of your final document for your review, and it is your last and best chance to ensure that your printing project turns out as you'd envisioned. Things to look for in your proof include color output, image quality, and whether you are satisfied with your specified material or would like to switch to another option.
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed. Enlarge your PDF to 100%: what you see is what you get in terms of print quality. Images that appear grainy at 100% on the computer screen will appear the same way on paper.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
JobReady is a free Adobe program, available for download at our website, that automatically makes a PDF from your file, creates an order form and will send us your file directly from you desktop. All you need to do is follow the simple installation instructions. We promise once you have used Job Ready you will never want to use another application to transfer PDFs again.
Tips on how to save your design files
Make them print ready and acceptable for us to print.
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPS
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDF
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
TIFF format and
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF
Tips on file format setups
Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your postcard.
• Enclose all screen fonts and printer fonts
• Include all placed images
• Make sure your files are set with proper bleed, trim and safety areas.
BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
TRIM: This is the guideline where the card will be cut
SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.
What is coated paper stock?
Coated paper stock is a premium, high-quality paper that has been given a smooth glossy finish designed specifically for documents that require sharp details and vivid colors. Uncoated paper, by contrast, is relatively inexpensive but porous. Generally, we recommend coated stocks for promotional materials and uncoated stocks for internal documents, B&W jobs, or anything intended to be written on.
What does personalization mean?
Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient. Examples include addressing envelopes or customizing a promotional campaign so that each mailer has information unique to the recipient.
What do I need to provide for variable data projects?
In short, we will need a spreadsheet file with each piece of data in separate fields. Excel or CSV files are the safest bet. If you are planning a variable data project and are unsure of how to format your data, contact us for guidance.
Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
What forms of payment do you accept?
We accept cash, company check and all major credit cards. We can also set up a business account for you, as well. Contact us for details.
What is variable data printing?
Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.
What are the ‘standard’ blueprint sheet sizes?
‘A’ size drawings are 8.5”x11” or 9”x12”
‘B’ size drawings are 11”x17” or 12”x14”
‘C’ size drawings are 18”x24” or 17”x22”
‘D’ size drawings are 24”x36” or 22”x34”
‘E’ size drawings are 30”x42” or 34”x44”
‘F’ size drawings are 36”x48”
Can you scan and save my files to a CD or flash drive?
Yes. We can scan drawings and save electronic versions to CDs or flash drives for your archives.